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崗位職責：
一、系統操作
1、定期登錄管理界面，監控服務及狀態，確保數據準確性；
2、從系統中生成和維護Excel報告，供內部使用和審計；
3、識別異常或服務中斷，并上報相關部門。
二、支持和故障排除
1、響應有關API問題的支持調用或查詢，包括使用系統日志跟蹤問題；
2、與內部團隊合作，及時診斷和解決API或服務相關問題；
3、與APG中國IT部門合作，解決連接或基礎設施問題，確保服務中斷最小化。
三、數據合規性和安全性
1、了解個人身份信息（PII）的原則，遵守法律法規；
2、確保在中國境外共享的任何個人身份信息符合法律要求，并正確記錄和歸檔。
四、協調與溝通
1、作為當地運營和國際團隊之間基礎設施和系統更新的主要負責人；
2、提供有關系統性能和任何持續問題的清晰及時的更新。

任職要求：
一、工作經驗和技能
1、2年以上IT運營、維護或管理經驗；
2、能夠分析日志和跟蹤系統問題，具備基本的操作系統維護能力者優先；
3、熟練掌握Excel，生成報告和分析數據；
4、具備較好的組織能力和嚴謹性。
二、監管知識
1、熟悉中國的數據隱私法，包括個人身份信息的處理。
2、能夠確保與國際團隊共享數據時的合規性。
三、溝通技巧
1、精通中英文，與當地和國際團隊進行有效溝通。
2、有較強的溝通能力和團隊協作精神，能夠有效支持其他部門的工作。

工作條件：
1、工作地點：廣州，辦公室環境工作。
2、工作時間：標準工作時間，偶爾需要加班。

Job Summary:
We are looking for a reliable and detail-oriented Operations and Support Administrator to manage daily system operations and provide technical and administrative support for Blue Ribbon Bags (BRB) services in China. The ideal candidate will ensure smooth operation of the admin interface, handle API-related queries, liaise with infrastructure teams, and maintain compliance with data regulations. This role requires a mix of operational support,
troubleshooting, and regulatory awareness.

Key Responsibilities:
System Operations
● Regularly log in to the admin interface to monitor services, statuses, and ensure data accuracy.
● Generate and maintain Excel reports from the system for internal use and audits.
● Identify and escalate anomalies or service interruptions to the appropriate teams.
Support and Troubleshooting
● Respond to support calls or queries regarding API issues, including tracing problems using system logs.
● Collaborate with internal teams to diagnose and resolve API or service-related issues promptly.
● Work with APG-China IT to address connection or infrastructure issues, ensuring minimal disruption to services.
Data Compliance and Security
● Understand the principles of Personally Identifiable Information (PII) and ensure compliance with Chinese regulations.
● Ensure any PII shared outside China adheres to legal requirements and is properly logged and documented.
Coordination and Communication
● Act as the primary liaison between local operations and international teams for infrastructure and system updates.
● Provide clear and timely updates on system performance and any ongoing issues.
Requirements:
Skills and Experience
● 2 years of experience in an operations, support, or administrative role.
● Ability to analyze logs and trace system issues (basic technical aptitude preferred).
● Proficiency in Excel for generating reports and analyzing data.
● Strong organizational skills and attention to detail for managing system operations and compliance.
Regulatory Knowledge
● Familiarity with data privacy laws in China, including handling of PII.
● Ability to ensure compliance when sharing data with international teams.
Communication Skills
● Proficiency in both Chinese and English for effective communication with local and global teams.
● Strong problem-solving and customer service skills to handle support calls efficiently.
Working Conditions:
● Location: Based in China, primarily in an office environment.
● Work Hours: Standard working hours with occasional flexibility for urgent support issues.